Refund policy

You have the right to revoke this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day of the conclusion of the contract.

To exercise your right of revocation, you must inform us at ReSartus GmbH, Wagenburgstr. 94, 70186 Stuttgart, TEL. 0711/995 222-20, email: mail@resartus.de, by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to revoke this contract. You are welcome to use our sample withdrawal form for this purpose.

To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of the revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract.

For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.

If you have requested that the services begin during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you notify us of the exercise of the right of withdrawal with respect to this contract, compared to the total scope of the services provided for in the contract.

Exceptions to the right of withdrawal

The right of withdrawal does not apply or expires in the case of the following contracts

  • For the delivery of goods that are manufactured according to customer specifications or clearly tailored to personal needs.
  • Services, if ReSartus has provided them in full and you have acknowledged and expressly agreed before placing your order that we may begin providing the service and that you will lose your right of withdrawal upon complete fulfillment of the contract.